Shipping & Returns From checkout to your door.

We aim to dispatch all orders within 24–48 working hours. In the rare event of operational maintenance or unforeseen delays, our team will ensure you are kept informed.

Once your order ships, you will receive tracking details via email. If you have not received this information within the expected timeframe, contact us at hello@The Element 47.com and we will respond promptly.

We create our products to be loved from the very first use. But if, for any reason, your experience does not match your expectations, we are here to make it right — quickly, personally, and with the least inconvenience to you.

We sincerely regret any oversight and will prioritise resolving it.

Here is how it works:

1. 01

   Notify us

   Email hello@The Element 47.com within 2 days of delivery with:

   • Clear photos of the item received
   • Your order ID
2. 02

   Review

   Our team will review your request within 48 working hours.

3. 03

   Collection

   Once approved, our courier partner will collect the incorrect item.

4. 04

   Alternative option

   If reverse pickup is not available at your location, we will guide you through an alternative return method.

5. 05

   Replacement or refund

   Your replacement will be shipped immediately upon receipt (subject to stock availability). If unavailable, a full refund will be issued.

We pack every order with care, but in the rare event of damage in transit, we will ensure a swift resolution.

Here is how it works:

1. 01

   Notify us

   Email hello@The Element 47.com within 2 days of delivery, including:

   • Clear photos of the damage
   • Your order ID
2. 02

   Review

   We will review your request within 48 working hours.

3. 03

   Collection

   Our courier partner will arrange a reverse pickup of the damaged product.

4. 04

   Alternative option

   If reverse pickup is unavailable in your area, we will assist you with another return option.

5. 05

   Replacement or refund

   Once the product is collected, we will ship your replacement or process a refund if the item is unavailable.

For hygiene and quality assurance reasons, we are unable to accept returns or replacements if:

• The product has been opened, used, or altered
• The original packaging (mono cartons, labels, etc.) is missing
• The request is made more than 2 days after delivery

You may cancel your order before it has been processed. Once processing begins, cancellations will not be possible.

• Complimentary shipping is offered on all orders above our current minimum order value (as updated from time to time)
• Cash-on-delivery is available for eligible orders
• Any applicable shipping charges will be displayed at checkout and will be considered final